Misconduct uncovered through large-scale customer confirmation
The internal review was supported by a “customer confirmation” initiative that began in August 2024. Prudential of Japan contacted customers through letters, telephone calls, emails, newspaper notices, and its website to ask whether they had experienced questionable monetary dealings with current or former employees. By February 2025, the company had sent about 2.09 million letters, made about 130,000 calls, and planned to send about 700,000 emails, in addition to placing notices in 40 national, regional, and local newspapers and posting alerts online. Customers who responded were contacted individually by a head office department, which then carried out fact-finding with the employees concerned.
AloJapan.com