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Watch this video if you want to enjoy the full Air Canada Signature Class experience in this Business Class Trip Report & Flight Review. Air Canada is known to be one of the top carriers in North America and they charge high prices accordingly- but is it worth the big bucks? Watch this video to find out for yourself!
🎥 In this video:
-Toronto Pearson International Airport
-Terminal & Concourse Explanation
-Why YYZ?
-My Great LEVEL8 Trunk
-Maple Leaf Lounge
-Full On Board Experience
-2 Meal Services
-Full Signature Class Seat Tour
-Views Landing in London
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💸 Fare Paid
Fare Paid: 70000 Aeroplan Points + $80.55 USD
Class: Business [Air Canada: PHL-YYZ-LHR, SWISS: LHR-GVA, Brussels Airlines: GVA-BRU]
Inclusions: Seat Selections, 1+1 Carry On, 2 x 32kg Baggage, Lounge Access
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↪ Video Chapters ↩
0:00 Welcome to Toronto Pearson Airport
00:55 Air Canada Maple Leaf Lounge
02:22 Leveling up My Luggage Game
03:39 Terminal Walk Through
05:02 Concourse/Terminal Overview
05:50 Our Gate & Boarding
07:11 Flight Stats & First Impressions On Board
08:00 Signature Class Cabin Layout
08:47 Full Business Class Seat Tour
10:52 Welcome Bubbles, Safety Videos & Push Back
11:57 Spool up, Take off & Airport Stats
13:03 On Board Amenities
14:45 Full Menu & Supper Service
16:23 In Flight Entertainment
16:45 Full Flat Bed
17:11 Breakfast Service
17:50 Gorgeous Approach into London
19:44 Airport Stats & Landing
21:46 The Flip Flop Score
This is NOT a promotional video. I pay for all of my flights and hotels (and I always tell you how much!) so I can be as honest and impartial as possible. I do not receive any special treatment that wouldn’t otherwise be publicly accessible, in fact, the hotels and airlines have no idea about my visit and that’s the way I like it!
#aircanada #businessclass #tripreport
Hi there and welcome to Canada, the first time I get to say that on the channel. Has always seemed odd to me that I almost went to school in Canada and yet- have never visited Toronto,
So I decided four hours today was a great start. I just got off of an Air Canada Express flight from Philadelphia and am now waiting for leg two of six on this doozy of an itinerary to get me to Muscat, Oman. This first ticket is from Philadelphia to Brussels. Originally it was via
Toronto and London, but then my London to Brussels flight was canceled and Air Canada automatically rerouted me with an additional stop in Geneva. I would only end up landing in Brussels 40 minutes later than originally scheduled and frankly I was so impressed that I was given
A new itinerary instantly that I just decided to go with it. After all, I’m always happy to have a little extra SWISS in my life. Enough about that, while I get lost in my first 7 minutes in this airport, let me welcome you to the channel. My
Name is Kevin and I am the Flip Flop Traveller. I’m here to give you honest content about flights, hotels, trains and cruises- but mostly the first two. I paid for this trip out of pocket and the price I paid is in the description below. Air Canada had no knowledge I’d be filming today
And I didn’t receive any compensation from them. Though part of this video is sponsored by Level8 Luggage. Everything in this video is my personal opinion based on my unique experience. The rest, I’ll let speak for itself. Let’s get into it. I am flying in Signature Class today,
What Air Canada calls their business class, but I won’t have the supposed pleasure of visiting the Air Canada Signature Suite lounge. This ticket was booked with points which automatically makes it ineligible for the Signature Suite since that is only for business
Class passengers who paid with cold hard cash. That said, the Maple Leaf Lounge was in fact nicer than I was expecting. The decor felt a bit like Air France and SWISS had a baby around 2005, but the seats were comfortable and there were plenty of outlets which worked if
You propped your plug up just so. The food was basic- today seemed to be tomato day, but it was all tasty, especially those little sliders. Booze was freely and quickly flowing in all directions as well. The whole lounge had a definite “we’re going on vacation” vibe. It was nice.
And surely if you’re going on vacation, you’re gonna need some reliable baggage and that’s why this portion of the video is sponsored by Level 8 Luggage. Y’all know I always prefer to be carry on only- but sometimes, you just have a bunch
Of extra clothes and souvenirs or in my case, 35 pounds of dog treats and chihuahua sized orthopedic mattress toppers. Yeah anyway, for those times I need to pull out the big guns, in my case the 28” Voyager trunk. Truth is, I was never that picky about
My checked in bag before- but now I get it. Key points here, built into the Makrolon® polycarbonate shell is the wide stance handle that I’ve come to love so much. It makes pushing this thing effortless. Second thing, that handle smack in the middle of the front
Of the bag. I honestly cannot understand why every bag on earth doesn’t have this. Lastly, besides the great interior organization, I can’t get over how stable this shape of a bag is. Even when it’s full, you can’t tip it over. If you don’t believe me, I encourage you to
Go get your suitcase, fill it to it’s brim and then try to push it just like I am, on carpet. So if you or someone you love deserves an awesome new bag, click the link in the description below and make sure to use the discount code KEVIN10 for 10% off of your purchase-
Which brings this bag under $300 bucks. Thanks to Level8 Luggage for their support. So, I know the question that’s front of mind for you at the moment is probably, Why YYZ? Right? No, ok well I’m sure it is now! YYZ is the airport code for here
At Toronto Pearson International Airport and I had two questions. Why do almost all Canadian airports start with Y… and then also, why YZ? So back in the 30s, the US and Canada used two letter codes. Aviation grew quickly and they realized a third letter would be needed
And so they started adding them. In the US, when possible they just tacked an X onto the end of it, hence LAX. In Canada when they used 2 letters, they had a classifier in front of the two to
Distinguish if an airport had a radio station or not. They use Y for Yes and W for Without. So, Canada just decided to officially adopt all of those Ys and voila, we solved the Y. As for the YZ, back in the day, Malton, Ontario’s code was YZ and that is the
Same area where Pearson stands today. Now we can all sleep better tonight. **Located to the northwest of downtown Toronto, YYZ is the largest and busiest airport in all of Canada and the largest hub for Air Canada. There are two terminals, Terminal 3 is essentially the
‘everyone else’ terminal and Terminal 1, where we are now is home to Air Canada and all of their Star Alliance friends, as well as Emirates. Both terminals handle domestic and international traffic, but each is split into specific gates for domestic, transborder and international flights.
Air Canada’s roots can be traced back to 1938 when the government created Trans-Canada Airlines. In 1965 they changed their name to Air Canada. Their first ever flight was for mail and 2 passengers from Vancouver to Seattle, with tickets selling for $14.20 round trip. I presume that’s the 1938
Version of flying Emirates First Class these days. By the 1970s they completely dominated the domestic market since all of their rivals were restricted to only operate in one of five zones across the country and none could compete directly. Air Canada was privatized in 1988 following the government’s decision to deregulate the
Canadian Air Market. Post privatization and following the Open Skies agreement between the US and Canada from 1995, they quickly added 30 transborder routes. These days, Air Canada flies to 20 domestic cities, 27 in the US and 67 other international destinations- note this doesn’t include their subsidiaries Air Canada Rouge which
Is their leisure carrier and Air Canada Express. On a daily flights basis, they’re currently the 13th largest airline on earth, with a total of 188 aircraft in their fleet and 109 on order. Today we will be flying on one of their 777-300ERs of which they have 21.
I was on the last London flight of the night and the airport definitely started to quiet down and close up shop by the time we began boarding. Our boarding was also about an hour late. Our aircraft landed late in from Vancouver and then needed to be towed to us from the domestic gate.
Despite everyone getting antsy, boarding was well organized. As we head down the jetbridge, let’s take a look at tonight’s flight stats. I’m not asking this with shade, but is greeting passengers at the door not a thing on Air Canada? I got some friendly hellos from four or five crew
As I walked to my seat, but it didn’t seem like anyone cared about the door itself. Air Canada operates two versions of the 777-300ER, the difference between the two being whether or not there is a single Business Cabin or two of them. Tonight’s aircraft has
Two and I was quick to book the 2nd bulkhead seat, the 2nd one being my favorite seat on any aircraft. Bulkhead space with engine views. Let’s take a look at the layout. They use the very popular Collins Aerospace Super Diamond Reverse Herringbone seat which
You’ll find on dozens of airlines in a 1-2-1 configuration. Our aircraft has 40 business class seats spread over 11 rows. Rows 7 and 8 should be avoided for proximity to the bathroom in row 8 and a missing window in row 7- but for row 7 and 11,
The two last rows, if you plan to work on the flight these are your best seats since they have extra surface space beside them. A peek at the smart looking Premium Economy and then a detailed look at our seat. It’s a fantastic seat and configuration which
I’ve reviewed many times with plenty of surface space and a nice storage bin. Of all of the super diamond seats, this one does probably have the least amount of closed storage though. Not sure why they didn’t at least add a magazine rack or headphone hook on that rear surface if they
Weren’t going to install a storage compartment. My only complaint about this seat is the physical seat itself. The seat coverings feel really worn and are starting to look the same- and compared to other similar seats, these definitely seemed to have less padding. Otherwise they’re great. There’s a digital panel to control the seat.
Inside the storage cubby you have your in flight entertainment remote along with a universal outlet, USB port and head phone jack. There’s a small storage space below your armrest and the armrest itself can telescope up and down. The bulkhead seats seemed to have quite a bit
More space under and behind the TV, a bit more width and the standard configuration. There are no doors or anything installed, but privacy is decent with the offset rows, but that didn’t matter much since there were only three of us sitting in this rear cabin.
Pre Departure drinks were offered and soon after the safety video began. The captain appologized for the delay, so Canadian of him, but also explained why we were late which I appreciated and the safety video began. That really is a beautiful engine. Air Canada
Brought this retro black and white livery back in 2017 and for like the first day, I wasn’t a fan, but somehow their old Frosted Leaf livery instantly looked dated in comparison and now I love this one. Ok, we pushed back and taxied to the
Runway. The spool up and take off are coming up next along with the airport stats. Before we get into the meal service, let’s explore the in flight amenities a bit, which were all a bit better than expected. The pillow was substantial and pretty much a household style pillow- love this one.
The blanket was a proper duvet- it was a little scratchy as I remember American Airlines were as well, but it’ll get the job done. There was also a mattress pad at each seat. Which as I always say, doesn’t do much, but something is always better than nothing.
The headphones were fairly cheap, but at least they weren’t super heavy. Quality was just okay. Later on in the flight actually, I asked for an amenity kit because I assumed they didn’t proactively give them out. I got a bit of a look from the flight attendant- at the time,
I thought it was annoyance. But when putting this video together, I realized many other seats had Amenity Kits at them when we boarded. So, I wonder if she though I was trying to get a 2nd one- and
I also wonder what happened to my original kit. Anyway, it’s acqua di parma and the pouch itself is one of the more useful ones out there. Hot towels were passed out and the meal service was set to begin. Here is the full menu for the flight. Note that the
Prices in red are my addition to the menu to give you an idea of the wine value on board. My tray was kinda plopped down in front of me and was just kinda all over the place. I always
Thought Air Canada served courses, but I guess on later flights they want to get in and out ASAP. The starter ended up being tasty but sounded like a strange combination with shrimp cocktail with cocktail sauce, a wasabi sauce and pineapple. The main was hard to get down. It was a sliced
Veal tenderloin with pumpkin risotto and asparagus. On paper, totally up my alley, but that veal was like baby cow leather. Felt like it had been sitting in a warm over for three days. The risotto and asparagus flavor was okay but it was just mushfest.
Behind that we also had a cheese course as well as a few pieces of bread. I don’t know what was going on with that garlic bread, but that felt like defrosted but untoasted walmart brand Texas toast. Finally, we ended up with a raspberry cake which tasted good, but looked like I got it
From a grammar school bake sale. At least I did enjoy the Canadian red wine they had on offer. After the meal service I had a look at the bathrooms. They were kept clean throughout the
Flight and had some nice products inside as well. As everyone else went to sleep, I had a bit of an explore of the entertainment system on board which was okay, but for a North American carrier, I was expecting a wider selection. In total there were around 250 movies as well as some
Other unique features like a readable news feed and a map covered in Maple leaves, representing every destination they fly to. Soon after that I made up my bed and had a nap, but waited for some daylight to give you a look. Especially at the bulkhead, there’s plenty of
Room. I know some complain about their knees hitting the table when lying down but I’ve never found that to be a big problem. Overall, a very comfortable bed. I woke up around 90 minutes out of London as the crew were
Already in the middle of the 2nd service. Our tray came with a small fruit bowl, yogurt and a very Burger King-esque croissant- that’s not necessarily a dig. The main dish was worse than the dinner. The eggs were almost okay, just a really weird texture. But
The hash browns were like oil pillows and that sausage- I don’t think legally I’m allowed to say I think it’s made of rubber, but I also can’t say for sure that it’s not. It had the texture of
Vietnamese fish cake wrapped in 12 layers of tofu skin and then baked then boiled then baked again. That’s fine though I was still full from dinner and we had an absolutely beautiful approach which was way more important than airplane eggs. Views like this are why I love reverse
Herringbone seats. Being able to sit back from a distance and see the world going by as you descend is truly one of my happy places. Let’s quickly talk about service. I’ll be honest, it felt like decent service on any other North American carrier, but for some reason,
I was expecting something that was ever so slightly more put together and gracious. None of the crew were bad or rude or anything near that, but they were all just pretty short on all occasions. Sometimes it came off as a casual familiar vibe but sometimes it came off
As a stop bothering me vibe. It might have been my fault for expecting something more elevated. I’ll let you enjoy the final descent as we approach London Heathrow from the northwest. So, overall, I think acceptable is a good way to describe the flight. The food was overall
Slightly below average, the crew was average and the hard product was slightly above average- so when you put all of that together, we get a very exciting, average. Would I fly them again? Absolutely, would I go out of my way to fly them again? Eh, probably not.
I really hope you enjoyed this trip report today, if you did, please be sure to click the like button and subscribe to the channel with notifications on so you don’t miss out on my twice weekly postings. I’ll see you next time from the TRS
Yucatan Resort in the Mayan Riviera. Oh and as always, thanks for watching until the end.
38 Comments
😂
Hey Kevin. Great video as always. You probably received about as good as can be expected on AC these days. The fact that the crew even rated as average was surprising, they're usually the element that drags the whole experience into the realm of utter garbage.l believe the slogan is " We're not happy .. till you're not happy."
Same experience for me. Air Canada food was just low quality in comparison to most airlines…Sorry but will not be flying Air Canada again if I can help it.
Love your reviews! Just note two things, You should mention the individual air nozzles. To me, this is very important on flights. Less and less airlines have this. Secondly I never pick the second cabin in J class. Why you ask? People boarding steal stuff from the seats. That is why you didn't have an amenity kit and you had to ask for another one.
My impression of air Canada are the same. Very forgettable experience
I did Air Canada to the UK in economy (777) last week.
IFE was very good. Responsive and had lots of choice.
Food was terrible.
Yes! I HAVE always wondered why Y and YYZ are called that!! Thanks!!
Ah, Toronto…when it's on television, squint and pretend it's New York City.
Congrats of the sponsorship. I'll probably buy a cheap suitcase while in Thailand to check on my way back from SEA next month. Souvenirs, Vietnamese coffee, and some Bangkok exclusive 7-11 snacks won't all fit in my carry on.
I have a flight next week on SQ's A350-900 ULR. I expect some weird looks from the crew when I change into my AA First pajamas. I sure hope my food is better than what was on your flight. It doesn't matter the airline, SFO based catering is hit or miss.
same look i got from flight attendant when i asked for amneity kit for a flight from HKG to YVR recently. Feel like they are keeping the amenity kits to sell to other people after their shift is over.
kevin, u said everything was average, then why is the score still so high at 82, thats an A 🙂
Maybe u r too king with ur scoring. I would have given this 60+ if this is indeed average.
If i use ur scoring system, i would put this:
Pre flight and ground 12/20 (That lounge was soooo drab, ive been there many times, its just old and doesnt compete with AC's own new lounges.
Food looks bad, but if its edible, id be generous and give it a pass 11/20
U r too nice kevin! lol
Kevin how does this compare to its fellow Star Alliance partner United Airlines Polaris? If you put this alongside the East Asian partners of United you would have seen this result BR🇹🇼 Royal Laurel Class = TG🇹🇭 Royal Silk Class SQ🇸🇬 Raffles Class = NH🇯🇵 Business Class = OZ🇰🇷 Business class = CA🇨🇳 Business 🇨🇦AC Signature Class > UA🇺🇲 Polaris
You described AC to the tee. They are not the best, but they are kind of what you can expect.
Here in Canada, people like to complain about AC but compared to American airlines like AA, Delta, etc, they always choose AC. Kind of like the saying "It might be a piece of sh*t, but it is our piece of sh*t.'
Looks good, but I would say Delta One is best in North America! Great video🎉
How was the connection/transfer at YYZ? Did you have to go thru another security check?
I’ve only taken Air Canada once on a short hop from YVR to YEG.
I wish CP Air is still in existence to compete with AC.
If you reach 100k, you will be upgraded to The Sock & Shoes Explorer!
What a refreshing opening Kevin. Love it!
I think your title would be more appropriate for a domestic or transborder flight rather than one headed overseas. In all likelihood, your revised ticket would have been pulled from the higher award bucket and thus given you access to the Signature lounge, though the MLL receptionist would have(or should have if this was the case) referred you to the better lounge.
I've flown with AC several times. They serve everything course by course normally, but you had a late flight so maybe they adjust, just like you said. My biggest problem with this seat is that it's hard to sleep on the side, there isn't enough vertical space for the legs. Everything else was perfectly fine. Not amazing, but I'd still say above average.
Shame Air Canada
Wait they have 109 aircraft on order!?
AC are not happy unless your unhappy…apparently.
I have a soft spot for AC as its my country's flag carrier and my first biz experience was with them. After flying other business class products i think AC's business class is like the baseline for a "good" business class product its smack dab in the middle or, just as you said; Average. Its a solid B grade biz. Thanks for another great report Kevin.
NGL I thought Air Canada's Signature Class was their First Class XD
Seat looks ok, but the food seemed really disappointing for a business class product based on your review, on both meals no less. Bedding seemed quite mediocre as well, with the sleeping pillow being a bit smaller than what I would have expected (more squarish rather than rectangular shaped).
I am curious why you seem so impressed with a handle in the middle of the luggage bag the way that Level 8 has it?
My current luggage has it as well, but its on the narrower side of the bag and not on the wider side.
Imagine you've paid CAD$4,000 for that flight . You're lucky you used your points but even that I'm sure your regretting using your points on AC , I know I did. On my flight, the food was not the same but it was tasteless . Service sucks , FA don't like to be bothered and not friendly at all they always have some kind of attitude. Mattress pad like a thin sheet of paper don't mention the amenity kit.
Anyhow I travel with them on domestic flights for work but for international flights, I always look for a better options even if I'm using points, unless they are a lot cheaper but that doesn't happen very often.
lol nice Rush reference…..since your in Canada. Fun fact: The song YYZ by Rush was inspired by the airport and the rhythm is Morse Code for YYZ
I really dislike reverse herring bone seats, i like to look out of the window for stretches of the flight!
Western airlines are getting trashier and trashier every year with exception of Delta.
Not impressed.
A very fair rating for a rather average experience. For me, the food offerings get a higher priority, so I wouldn't have given 82 points.
Great to see you inching closer to 100K well deserved subscribers, Kevin.
Have to agree it's just OK. I flew from Vancouver to Zurich for my Birthday and had a horrific flight and when I got back to Canada I wrote a 3 page letter explaining what happened and did not even get a response. After that I fly anything But Scare Canada . Even though two of my best friends work for this Airline I wont ever fly with them again . 😊
As for the sausages 😂😂😂😂😂😂
Wjat excellent and truthful reporting! This is what we need to judge future airlines! Well done! Very professional Flip.!
Thank You ✈️
I'm retired, so I don't have the super heavy flying schedule I once did, but 20-25 years ago, I did a little consulting to Air Canada and learned enough about them to avoid them like the plague for flights in and out of Canada. Back then, and maybe still today, Air Canada had four strong unions who were not on the best terms with management or with each other. And that showed up in the passenger experience. They were expensive, and still are, from what I've heard. You can do better. Much better.
It all seemed very average..that’s all I can manage… thanks though for the excellent commentary
82/100 is the waay too good if you follow the video. For busines class food looks more like 5/20. I mean you dont pay thousands to eat in Burger King. Other is nothing impressive, I'd give 60/100 at max as business class. Compare to Qatar of Air France.
Where is terminal 2?