To say a lot has changed since Travel News Asia last interviewed Sumesh Patel, SITA’s President for Asia Pacific, in July 2020, would be an enormous understatement.
Little did we know then just how much anxiety, death, devastation and sorrow COVID19 would cause around the world, and continues to do so.
As borders gradually start to reopen and travel restrictions ease, people are once again able to fly without as many hurdles as were introduced during the past two years.
Whether travelling for business, returning home, visiting friends and family, or jetting off for a holiday somewhere, the less touchpoints we encounter on that journey, the better.
Incredible computer speeds and the enormous amounts of affordable storage that is now available along with all the advances in machine learning and AI allow companies such as SITA to push the boundaries well beyond what we thought possible just two years ago.
To find out how SITA (Société Internationale de Télécommunications Aéronautiques) is doing that, Steven Howard of Travel News Asia interviewed Sumesh Patel on 12 August over a Zoom call.
In this exclusive interview, Sumesh tells us how technology that airports use is changing, what passengers can expect today and in the future, and what hurdles need to be overcome.
We discuss Thailand’s plans to enhance the travel experience at a number of airports in the country and you will learn what Suvarnabhumi International Airport (BKK) near Bangkok has planned for September.
We also discuss how SITA is handling the increase in competition, whether at home check-in and ID check is a reality, and when Sumesh believes we might be able to login for a flight, reserve the airport train and check-in to our hotel all at the same time and experience an absolutely seamless journey from departure to arrival. All that and much, much more in the HD video.
https://www.travelnewsasia.com/news22/168-TravelBiometrics.shtml