Welp, they can’t all be winners…! But I certainly was not expecting to be working with a Disney Vacation Club Guide with supposedly 8+ years of experience who knew so little. This all around was not a fun time! So many mishaps! I definitely would not recommend the Guide I was originally assigned to, but even just the process of buying directly through Disney… why not buy on the resale market instead? Yikes.
Thanks so much for supporting the channel and letting me have a little venting session. I’ve heard feedback via social media about other disastrous DVC Guides, but I remain hopeful that is the minority! I’d love to hear about your experience with your Guide… please, lift my spirits here, haha. And don’t forget to like the video, subscribe to the channel, and check out other content that may be of interest š xoxo, Jacqueline
0:00 Overview of process to buy VDH; a brief warning, there will be complaints
Process of buying a VDH contract: https://youtu.be/9JHQ4C4U6fY
Add-on general information: https://youtu.be/foavxahF79o
Home resort information: https://youtu.be/hBnjZkuwsZo
2:08 Guide assigned, first impressions
2:24 Guide says there’s a 100 point buy-in to start accumulating points towards Membership Extras
Previous video crowdsourcing information on this: https://youtu.be/bMP39WiilD0
150 point minimum: https://youtu.be/htueDc9GSD4
6:07 Sloppiness in details for the purchase
8:21 I’ll have to speak to the QA team (…nope!)
Transient tax info: https://youtu.be/cXAcCJ-bl0U
10:00 Price
11:10 Magical Beginnings promotion and borrowing policy
Note: The contract addendum for Magical Beginnings came late on May 17 for me. Update: We signed on May 17; I got notice from DocuSign that DVC signed on May 26. Our 2023 Use Year points were removed from our account sometime late on May 28 I believe.
Use Year info: https://youtu.be/qaJRWV5yIn0
Borrowing policy and concrete example: https://youtu.be/0Iv3FZgF8jU
15:36 VDH points restrictions my Guide never told me
16:59 Overview of things my Guide failed to tell me about or lied about
18:15 Getting assigned to a new Guide
18:59 Self-advocacy required; overall reflections
Other videos that may be of interest
Live time booking at 7 months, plus wait list utilization/booking modifications: https://youtu.be/Uc96UgQDFHE
Behind the scenes overview of the DVC member portal: https://youtu.be/Zna3PBcpQnw
DVC Inventory: https://youtu.be/OwfO3pFMKow
DVC Short Notice Availability: https://youtu.be/GOiZlUH7kX0
Break even point for a DVC purchase: https://youtu.be/9_viKRZioJg
DVC news (May 2023)–Cabins at Fort Wilderness, Reflections, Polynesian, VDH: https://youtu.be/NWYXFIxLl5I
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Information is accurate as of posting; please reference official Disney websites for most up to date information. Footage recorded on May 9, 2023.
#DVC #DisneyVacationClub
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9 Comments
Woah. Unbelievable. I know resale takes a long time and has some extra steps. But seems way more pleasant than what you went through buying direct this time around!
Wow. Thatās awful! I have a guide and have purchased 3 contracts with him. He is also a member and was very good about explaining and helping me through things. So sad you had this experience! Good thing you knew what to ask and a lot about DVC. I feel bad for totally new/prospective members who get these kinds of guides. Unacceptable!
That sounds like a nightmare. Sorry to hear that. My guide definitely was not that bad. If she didnāt know something sheād āask aroundā and get back to me. It seems as though DVC guide policy and procedures just arenāt there. They probably have everything together on the back end though.
Also, yes yes yes itās super difficult to get a new guide. My old guide from Florida left the company so I was assigned a rando. I quizzed her and found out that her knowledge of DVC was poor to nonexistent so I requested a new guide. I called in about four times with random guides to get me assigned to a new guide and they kept telling me it was done. Nope, I still had that other rando guide. Finally, I spoke to someone who was very knowledgeable and begged her to assign me to her. She said sure and āadopted meā by sending me an email that I was reassigned.
I will tell you a secret though. Since this is all anonymous. DVC screwed up my points, they actually gave me a lot of extra points for no good reason (I think they got confused). Their system is in shambles, I had to create a chargeback with the credit card to get my money back from my VDH cash room stay (which they resolved), because DVC didnāt know how to cancel those rooms! They said the system for VDH is very very bad. I know I may not get to keep those extra points for VDH, but theyāre in there now and available for me to use (maybe there is a no clawback clause like we have in California for paycheck overpayments). This is just crazy if you ask me.
By the way. I signed up for magical beginnings too but havenāt heard back. Hopefully, we get a check next month. š¤
'Opinoins on the Process' ?? Isn't the first step to spell correctly?
So sorry you had to go through this. Sounds like a class action lawsuit waiting to happen! š® Hope everything works out eventually.
Do you happen to know if there restrictions on Disneyland DVC resale similar to resale on Riviera? Ie you can only book Riviera resort and not the other resorts? š
Wow! My guess is he did not have eight years experience as a guide, but was counting years some other DVC position or other Disney experience. I also bet there is a lack of expertise right now at Disney with their layoffs and hiring freezes. They clearly don't want to pay people. So yes, guys like him blather and bluster their way into the job they want. This guy is probably a narcissist too. Not uncommon. Hope MB works out in the end.
Ugh gross. This is one of the reasons I haven't purchased – snake oil sales tactics! Disney should really be paying you at this point!
Brutal! Fortunately we had a straight forward buying experience with our guide and makes me appreciate her lol
Your experience is scary, i feel sorry for folks who don't know anything about DVC and they make their first purchase. The Guide i used before has recently retired. I wish there was a way to see ratings on guides before i select another.