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Behind The Steps - Turkish Airlines
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Behind The Steps – Turkish Airlines



Earth is here, waiting to be reached!
#StepOnEarth with the airline that flies to the most countries on the planet.

Watch the full ad; https://www.youtube.com/watch?v=_fPV05xpVZE

#SuperBowl #SuperBowlLIV #SBLIV
#TurkishAirlines #TürkHavaYolları #WidenYourWorld

About Turkish Airlines:
Established in 1933 with a fleet of five aircraft, Star Alliance member Turkish Airlines is the airline that flies to more countries and international destinations than any other airline in the world. Turkish Airlines has a fleet of over 300 (passenger and cargo) aircraft flying to over 300 destinations worldwide.

Since April 2019, Turkey’s national flag carrier is operating from its new hub, Istanbul Airport, which is set to be the world’s largest with an annual passenger capacity of 200 million once all phases are complete. Recognized for its excellent products and services around the globe, Turkish Airlines bridges cultures and continents from its hub in Istanbul, with Turkish hospitality at its heart. More information about Turkish Airlines can be found on its official website www.turkishairlines.com or its social media accounts on Facebook, Twitter, YouTube, LinkedIn, and Instagram.

https://www.turkishairlines.com/
https://www.facebook.com/turkishairlines

https://www.instagram.com/turkishairlines/
https://www.linkedin.com/company/turkish-airlines/

Türk Hava Yolları Hakkında:
1933 yılında 5 uçaktan oluşan mütevazı bir filo ile kurulan Star Alliance üyesi Türk Hava Yolları, bugün 300’den fazla (yolcu ve kargo) uçak yer alan filosu ile dünyada 300’den fazla noktaya uçan havayolu şirketidir. Türkiye’nin bayrak taşıyıcı havayolu Nisan 2019’dan bu yana, tüm aşamaları tamamlandıktan sonra yıllık 200 milyon yolcu kapasitesiyle dünyanın en büyük havalimanı olacak İstanbul Havalimanı’nda faaliyet gösteriyor.
Dünya genelindeki mükemmel ürün ve hizmetleri ile tanınan Türk Hava Yolları, Türk misafirperverliği ile İstanbul’daki merkezinde kültürleri ve kıtaları birbirine bağlıyor. Türk Hava Yolları ile ilgili daha geniş bilgiye www.turkishairlines.com web adresinden veya Facebook, Twitter, YouTube, LinkedIn ve Instagram hesapları üzerinden ulaşılabilir.

https://www.turkishairlines.com/
https://www.facebook.com/turkishairlines

https://www.instagram.com/turkishairlines/
https://www.linkedin.com/company/turkish-airlines/

28 Comments

  2. Ömer Faruk TOPAL

    I want to be a pilot in the Turkish airlines ! Wait Me THY …
    (I want to try simulations ;)) I write in 🇹🇷🇹🇷

  6. Jacob A

    What makes Turkish airlines good is that, Turkish people take pride in their hospitality. You can really see that on Turkish airlines staff.

  7. Mountain Gran

    What a fantastic opportunity for these three people. I have the pleasure of knowing Russ. He’s truly one of the good people in this world.

  8. ocky ocky

    Daha dün bilet aldim haziran 16. Ucuyorum insallah. HER ZAMAN HER YERDE TÜRK HAVA YOLLARI VESELAM.

  10. BariHub

    When i was 3 years old i wish i could be a pilot for Turkish airlines and now im 13 years old and still want to be one of the Turkish airlines Crew. My parents are turks but im bornd in Sweden. And now i can all the aircrafts model ( b737-800 b777-300ER b767 a220 a320 and more my favourite are b737 800 ( i hate ryanair and pegasus)

  12. Adam Dunagan

    Holy crap, it really is good ol Russ XD It's weird seeing someone you've known for 14+ years in something like this.

  17. Sugar Kane

    You must be a professional aviator. Raffi Ahmad is an actor in Indonesia. serve your customers well don't be racist

  18. Luny Ahmad

    Turkish airline pliiiss see YouTube Rans entertainment help him find his lost luggage. Responsibility for what happened to Rans entertainment.

  20. marwah kitchen

    You are trending in Indonesia, because the service is really bad. Indonesian people watched on RANS ENTERTAINMENT (YouTube Channel)

  22. Malika Khisamova

    Recently, I had very unpleasant experience with Turkish Airlines and I would like others to know about this. Also, I need clear explanation of why this happened and further solution from Turkish Airlines. On the 5th of February I purchased ticket from Chicago, USA to Kazan, Russian Federation for dates of Apr 1,2020-Apr 17,2020. I printed out confirmation and was happy about my purchase. It showed that transaction went successfully and I did not receive any email or notification that there is any problem with it. Next day, I did login to my account to select seats, which I did successfully. And that is it. Today, on the 2nd of March, 2020 I decided to login to my account in order to change the seats and could not locate my ticket, although I have both Reference number and ticket number. After multiple attempts to find my ticket I had to call customer service on this phone number 800-874-8875. I spoke to representative and explain my issue. I gave my ticket number and she located it. But she said that it was cancelled and refunded. When I asked why it was cancelled and who did this, she replied that it was cancelled by the system. Unfortunately, she did not provide clear explanation why that happened. Also, there was no apology for inconvenience at all. She suggested filling out feedback form on the website and calling back with Feedback reference number. She said that in that case I will be transferred to Customer relations and they will be able to see detailed reason and will be able to explain the situation. I did fill out feedback form and attached prove I have that I purchased the ticket. The feedback number is TK-3307265. After that, I called again and gave that number to operator; also I want to mention that all the agents I spoke to where kind of rude and inconsiderate. Which is shocking and unacceptable, and I did not expect that such a big Air company will have such poor customer service. Furthermore, please note, that both conversation were recorded so Turkish Airlines can locate them and listen to them and hear how bad customer service was. I was transferred to customer relations. The agent’s name is Bleona. I explained her everything. After couple minutes, she got back to me and said that my ticket was cancelled right away and refunded by system. And again, I did not hear clear explanation why that happened. Also, there were no apologies, no saying sorry. She just said that she cannot do anything and that is it. I asked her to see if there is any solution, she muted me and even did not listen to me talking. I asked her to take of the mute so I can feel that I am speaking to live person. She said that she did that so there will be no noises on the background. I said that it does not bother me. I tried to explain my issue again so she can advice solution and again right in the middle of me talking she put me on mute again. After that she started interrupting me and giving sign that she fed up with me and she wants to end this conversation. I started crying because I was not expecting such bad soulless conversation from her. She put me on mute again and in that moment I asked her to transfer me to supervisor or manager. She did not reply back, I started saying: “Hello, Hello”. She took me from mute and said that she hears me and that she cannot help me. I asked her did you hear my question. She was not able to confirm that she did. I said that this is very disrespectful and that I will be complaining about my experience. She said that if I do not have any other question she will hang up on me. I said that I still need solution and explanation. After that she hanged up on me. So, after that, I was speechless. I had very bad panic attack and it took me a while to settle down. As a result, no one was able to provide explanation why my ticket was cancelled, who was responsible for that, why Turkish Airlines customer service cannot help me with the issue even though it was system glitch. I am not responsible for that problem and as a customer I can demand resolving of the situation. I need this ticket and I do not want to overpay now because price on that ticket is much hire now. I know my rights and also I am shocked that Turkish Airlines act like cheap low cost air company. In conclusion, I would like to underline the fact that I had sufficient amount on my card and that transaction went successfully and I do not see any other reason why my ticket was cancelled without me agreeing o that. And also, why I did not get any email about ticket cancellation, When I asked from agent about that, she said that Turkish Airlines do not send email if the ticket is cancelled. Can you believe it? This is not how it is supposed to be.

  24. Mongol Shuudan

    Turkish Airlines earned on Coronovirus

    Turkish Airlines earned on Coronovirus. The company does not fully refund the price, although it positions itself as the responsible airline. Almost 900 € TK leaves for itself. Total disrespect to customers.
    From this day on you lose respect, for you only money is important.
      The other airlines do not reimburse prices completely because this situation with CORONOVIRUS is very dangerous.
    Money doesn't solve everything in this world.
    You have to earn respect, but not lost.
    Refund me my money back !!!!!!

  25. Batu Toprak

    bende 83 milyon nüfusu olan ve yurt dışına çıkmamış olan milyonlarca Türk vatandaşlarından biriyim.Türkçe yazayımda anlamasınlar.

  27. Momchil Andonov

    @Turkish Airlines why are you lying to your customers claiming to be the best airline in the world or even Europe?! You are pretty far behind in the last 4-5 years!!!
    Quote "Our commercials have been one of the factors behind Turkish Airlines becoming the best airline in the skies."

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