Daisuke Takanohashi, Deputy General Manager, OJT System Improvement Department, Toyota Rent a Car Okinawa
In the past, individual staff members relied on their instincts and intuition when it came to the timing for preparing cars for customers. The job had no clear rules despite the wide range of employees, from veterans to newcomers and part-time staff, doing it.
There was a lot of waste, inconsistencies, and unreasonable tasks, such as prioritizing vehicles that would not be rented out until the following day or washing cars a second time because of rain. During peak season, moving vehicles took so much time that they weren’t cleaned properly, sometimes leading to complaints.
AloJapan.com